Shipping policy
Overseas Orders
While you can place an order online from overseas, we are only able to delivery to valid New Zealand addresses and you will be required to provide both a New Zealand address and valid New Zealand contact details during the checkout process or alternatively give us a call.
Cost of delivery
Check the product page for shipping rates for individual products. Identical shipping rates combine but different shipping rates add. Often you will find our flat rate shipping of $10 applies to North Island and $15 to the South Island.
Delivery times
We do our best to get you your order as fast as possible. It often depends what time of the day you order, where you live, and whether it is a courier pack, or a truck delivery. It can be overnight to normally 3-5 working days depending on the circumstances. Rural addresses may take a day or two extra. We will always communicate with you keeping you fully informed.
Large delivery items
You will receive email notification when your order has been processed and a call from our team will follow to confirm delivery. If you have any specific requirements or dates and times please advise us immediately and we will attempt to accommodate your request. Please also provide us with a reliable phone number as you will receive a call, or text message, booking a time. Please reply promptly.
Small delivery items
Our team will dispatch the item out to you on the next available courier. You will receive notification when your order has been processed and you will also receive an email when your order is dispatched via CourierPost to advise you that the item is on its way.
Note: In the unlikely event there is a stock issue our customer service will immediately contact you with expected delivery times, any alternatives we can offer, and if you do not wish to wait will arrange an immediate refund.
For large item deliveries, you will be contacted by our team to pre-arrange a time for delivery once your order is processed and your item is in-stock with them. To make changes to your delivery time or for updates on product lead times, please contact us via orders@thedealdepartment.co.nz during normal business hours.